Refund &
Rescheduling
Policy
Refund Policy
Preparation for your arrival begins the moment you book. Scheduling your care, massages, travel, and accommodations involves many moving parts and a cancellation affects every one of them. For this reason, all sales and payments are final. No refunds will be issued.
Rescheduling Policy
Rescheduling is subject to availability. You are eligible for one (1) complimentary reschedule. Any additional reschedules will incur a $450 rescheduling fee. All payments remain valid for one (1) year from your original booking date.
If your surgery date changes, your payment due date does not change - your remaining balance is still due on the original due date. If you change your surgery date without contacting us first, we are not obligated to accommodate your new dates, so please contact us before rescheduling anything.
Hospitalizations/Early Termination Policy
Hospitalizations: In the event of hospitalization, we will not sell your bed. Upon discharge, you may return to your bed if it is within your originally scheduled service dates. If your discharge occurs outside of your service dates, we will arrange your transfer to the airport for departure unless you choose to book additional nights of service. Please note that additional nights are subject to availability and at the client's expense.
Early Termination: If the Client chooses to terminate services before the agreed-upon end date, this will result in no refund, as expenses incurred cannot be recovered. By entering into this agreement, you acknowledge and accept that these costs are non-refundable in the event of early departure.
No Show Policy
If your plans change, please communicate with us. The reschedule option above exists for exactly that reason, and we are always willing to work with clients who communicate. What we cannot work with is silence.
Reschedule requests must be made at least seven (7) days before your scheduled arrival date. If you do not arrive for your stay or contact us to reschedule with less than seven (7) days' notice, your booking will be considered a no-show. Your space was prepared and held exclusively for you. No refund will be issued for a no-show. Guests who no-show will not be permitted to book with Sei Bello again.
Disputes
If you have a concern about your stay or your charges, please reach out to us first. We are always willing to work toward a fair resolution before a dispute is ever initiated.
Once a payment dispute has been initiated, we will no longer communicate with you directly. The matter will be left in the hands of the financial institution to decide.
Please understand: if services were rendered and a dispute is filed afterward, it is considered theft of services, and we will seek legal action.